To get help or to ask a product-related question, please log in to your
account and then click Help on the upper-right side of your
screen.
Help: Frequently Asked Questions (FAQs):
1. How can I find my school? How do I register?
If
your school is a member of School Loop (or to find out), click here:
School Search. Look for your school name and click the link. If you are
already registered, enter your login name and password. If you would
like to register, click on Register Now, then on Parent or Student
Registration. You will need your student ID to complete the
registration form.
2. I forgot my login. I forgot my password. Help!
Go to your school login page and click Login/Password Help.
Students:
Enter your login name or Student ID number and we'll email you your
login and password. No email address? Any staff member can tell you
your login name and help you reset your password.
Parents: Enter your login name or contact the school.
School Staff: Enter your login name or see any administrator or your tech coordinator.
3. I cannot get to my school's login page.
See the answer to #1 and make sure you have the correct URL address for your school. If you have double-checked and are sure that you have the correct school URL address, please click
here.
4. I want to get the homework email earlier, later, never.
You can log in to your custom site and get up-to-date info 24/7. You can opt out of the daily email in Account Management.
5. How do I change my login, password, or email address?
Log in and go to Account Management at the top of the page. There you can edit your login, password, and/or email address.
6. What is the difference between a student registration and a parent registration?
Students
can submit work online, discuss assignments with other students, join
student groups, see their own grades, and receive news for students.
Parents
receive news for parents and information about each of their registered
students in a single daily email and can participate in parent groups.
Parents who have been verified will see their student’s grades.
7. How can parents add additional students to their parent accounts?
Begin
by registering one child, then, once logged in, click on Add student
and register additional children. Note that the students must attend
the same school to be registered to one parent account.
8. Can I add my husband's/wife’s email address to my account so we both receive the daily emails?
Each parent must register for their own account, but parents can be linked to the same students.
9. How do parents see their student’s grades?
Parents must contact the school, not School Loop Customer Support, to get approval to see student grades.
10. I can't open an uploaded file.
All
digital lockers have links to free "readers" that can open various file
formats. Try saving the file to your desktop and then, using the
application you think is right, open it. Sometimes you need to add an
extension (*.doc, *.ppt) to files so they will open.
11. Does my stuff stay over the summer?
Yes, so long as you remain a student, parent of a student, a teacher, or staff member.